Recall Information
Our utmost priority is ensuring safety. On this platform, you can access details regarding recalls for our elevators. To gather further information about a specific recall, kindly complete the form provided on the corresponding page. We will promptly reach out within a few business days to assist in resolving the matter.
Scenario depicting a child trapped between an exterior landing (hoistway) door and an interior elevator car door due to a hazardous gap. The exterior door locks the young child in the space between the doors when the elevator is called to another floor, putting the child at risk of being crushed or pinned and suffering serious injuries or death.
Door Gap Recall
What’s the hazard?
In installations with swing-style landing doors, some home elevators may have been installed with hazardous gaps. It is possible for a young child to be trapped between the landing door and the elevator car door, which poses a risk for serious injury or death should the elevator be operated while the child is entrapped.
ALL home elevators with swing-style doors should be measured for hazardous gaps to confirm if safety devices are required.
This hazard ONLY applies to home elevators that have swing-style landing doors.
Residential Elevator with Space Between the Exterior Landing (Hoistway) Door and Interior Elevator Car (Accordion) Door. A young child can become entrapped if there is a hazardous gap between the doors.
What should I do?
If your home elevator has manufacturer-provided automatic sliding doors or flush to the hoistway mounted swing doors, this door gap recall does not apply to the installation of your elevator, and no further action is required. However, you should address all other home elevator installations by taking the steps below.